Approver FAQs

Why can’t I log in to eTimesheets?
How do I register for eTimesheets?
How do I authorise an eTimesheet?
I can login to eTimesheets but a timesheet isn’t available for this week?
My personal information has changed.
My email address / telephone number has changed.
Can I reset my password?

My query is not answered here.
Please click here to send an email and we will address your query as soon as possible.

PLEASE NOTE: While we make every effort to answer any queries in a timely fashion, due to volumes of
E-mails and the need to pass queries to the relevant department, you may experience some delays.

We would strongly recommend that any urgent pay queries are also directed to your branch administrator so they can be dealt with immediately.

FAQ - Answers

Why can’t I log in to eTimesheets?

If you cannot log in, please check the following:

You have ‘registered’ for eTimesheets
You have typed in your user name and password exactly as you registered them – including all spaces, and in the correct case
Your internet browser allows ‘cookies’ – the Help section in your browser will give you information on how to check this
(Internet Explorer disables cookies on standard installation for version 6 – check the privacy tab in Tools, Internet Options)
Your internet browser has SSL enabled.
SSL is a protocol for securing transmission between a website and your browser.
Consult the Help section in your browser for more details on enabling SSL.
Ensure TLS is NOT enabled in your browser.
TLS is an alternative security standard similar to SSL. eTimesheets do not support this standard.
There is NOT a 'no entry' icon at the bottom of the login screen - this would denote your browser is not allowing us to store cookies on your machine.
By double clicking on the 'no entry' sign, you can override this instruction
You can access https://etime-ngh.esos.co.uk/. Note "https" as the prefix for the web address. If not, this suggests a problem with SSL, please contact your browser provider for further help.
If you can access this, you will see a padlock icon at the bottom of the screen - double click on this and 'accept certificate'.

If none of the above help, please try re-registering with a different user name and password or click here to send an email and we will address your query as soon as possible.

How do I register for eTimesheets?

In order to access your eTimesheets via our website you will first need to register.

To register, simply click here and follow the on-screen instructions.

The registration process is split into two screens and you will be asked to enter your Client Code. Please contact your branch administrator who can provide you with your Client Code if you don’t have it.

Once you have completed all the fields and submitted the registration you will be presented with a confirmation page and a confirmation email will be sent to you.

You will have immediate access to your timesheets and those of your colleagues.

How do I authorise an eTimesheet?

There are two ways of approving eTimesheets.

You can either open a single timesheet then click ‘Approve’
Or you can select multiple timesheets from Summary page and click ‘Approve Selected’.

If you have a query with a timesheet please raise it with the employee and make any changes yourself before approving.

Once you have approved a timesheet it will be automatically sent to Network Group for processing.

Approved eTimesheets can be viewed by clicking the ‘Approved Timesheets’ link but cannot be amended.

You will also be able to approve eTimesheets on your colleagues behalf it they are not available. To do this please change the ‘Show timesheets for approver’ selection from the summary page.